At Raven Collective, customer satisfaction is our priority. However, due to the nature of our products, we have a strict refund policy in place. Refunds and Returns We do not offer refunds or returns unless an item is faulty or significantly different from what was described at the time of purchase. If you receive a faulty item, please contact us within 7 days of receiving your order to initiate the return process. We will work with you to resolve the issue promptly. How to Request a Refund To request a refund for a faulty item, please follow these steps: 1. Contact our customer service team at hello@ravencollective.org.au to report the issue. 2. Provide your order number and a brief description of the problem. 3. If applicable, include photos of the item to demonstrate the fault. Exchanges We do not offer exchanges for change of mind. We encourage our customers to carefully review product descriptions and specifications before making a purchase to ensure it meets your needs. Customer Support Our team is committed to making every effort to accommodate our customers' needs. If you have any questions or concerns regarding your purchase, please don’t hesitate to reach out, and we will be happy to assist you. Thank you for your understanding and support!